Warnings re infomercials

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I just want to give some warnings re infomercials. One of the sales techniques being used a lot these days is tactics like "Try it for 30 days for only $14.99!" when the product actually costs $100 and they’re going to start billing your credit card for the full amount after the 30 days. Sometimes you have to really dig to find out what the actual cost of the product is. I find that to be pretty misleading. The other tatic is the supposed "risk free money-back guarantee". Very few companies reimburse you for shipping and handling and sometimes they really ream you on it, charging excessive S/H fees. Don’t forget you also have to pay shipping to return the item and to be sure it doesn’t get supposedly "lost", you need to insure it or pay extra to confirm delivery. Also, it takes time to repack the stuff and go to the post office and wait in line and all.

Then there’s always the risk that even after you cancel the product being auto-shipped periodically, that they will still continue to send you product and bill you for it. That happened to me and many others with ProActiv, which is why I always recommend ordering ProActiv through QVC rather than through the actual company. Another tactic is to make it virtually impossible to get through to customer service, like by changing the phone numbers for customer service or by having so few operators that you end up being on hold forever.

Another tactic is to say "You have to order in the next 10 minutes or the price will go up!!" Baloney. They want to pressure you to order before you have a chance to think it over or do any research on the product. I’m sorry to sound so cynical, and certainly there are many very good products sold through infomercials, but you do have to be careful. I always research online for reviews and complaints about a product or company before I order anything. It might be a good idea to search the Better Business Bureau for any complaints about the company: www.bbb.org . The longer a company’s been around the more likely that it is going to be a reputable company I would think.

I don’t want to scare you off of infomercials altogether, but just be cautious about getting carried away too quickly.

  1. Solomio added:

    :o Lenore,
    It’s so good to see you still here!
    You’re doing a great job! :D

    I agree with you on the proactive situation. The problem is with some advertising group the proactive people hired to sell (push) the products.

    I got caught up in that situation myself where they were sending me product every month, and billing my credit card. It took a lot of effort on my part to get out of the deal!
    Now I go on Ebay, and buy a bottle of the repair lotion, when I need one. It’s much cheaper! I always pay between ten and fifteen dollars which includes the shipping charge.

    Now Ebay, there are scammers on Ebay too! I only deal with sellers on Ebay who have a top rating on the web site.
    Once, and only once I was scammed by a seller on Ebay; it was my own fault because I purchased a product from a seller who was a newbie to the site. I complained to Ebay telling them that the seller was a scam artist.
    My complaint fell on deaf ears! :cry

    :roll Contacting Ebay was a feat in itself! They don’t want to hear from users of the site about problems. I think the thinking at Ebay is, if they don’t hear that something is wrong, then nothing is wrong! :roll

    Solomio
    .

  2. Lenore added:

    Oh gosh, I’m sorry that happened to you Solomio. I’ve had really good experiences with EBay myself but I haven’t bought that many things on there or anything really expensive. I watched an Oprah show where a man had actually paid for a car through EBay (I think) and it seemed all legitimate with an escrow and everything and then he got bilked. Also, a woman paid for an expensive wedding dress that she never got and never got her money back. On the other hand, I saved hundreds of dollars on a brand new bedding set (comforter cover, dust ruffle, shams, etc.) sealed in the package (saved like $400 on what it cost at Bed, Bath & Beyond to get all the components). That’s not at all reassuring to hear that EBay doesn’t take action on complaints.

    P.S. Thank you for the praise.

  3. Solomio added:

    P.S. Thank you for the praise.

    You’re welcome Lenore, you deserve praise for all the work you have done on this board for how long? Is it seven years now?

    Solomio :o
    .